Vardags is committed to providing an excellent service to all our clients. We take any expression of dissatisfaction about the service you have received seriously. We will investigate your concerns objectively and respond promptly to any complaint.
If you have any concern with our service, the level of fees, or the way in which we have dealt with any matter please contact the person normally dealing with your matter in the first instance or if you do not feel comfortable contacting that person, then please contact our Complaints Officer on [email protected]. We will then send you details of our complaints procedure which sets out how we will investigate and deal with your complaint.
If you are not satisfied with the outcome of our investigation into your complaint, you may refer your complaint to the Legal Ombudsman who deals with complaints against lawyers registered in England and Wales. You must lodge a complaint with the Legal Ombudsman within six months from the date you receive our final response to your complaint. Your complaint should also be made to the Legal Ombudsman within one year from the date of the act/omission about which you are concerned, or within one year from when you should reasonably have known there was cause for complaint.
The Legal Ombudsman contact details are as follows:
PO Box 6806
Telephone: 0300 555 0333
Email: [email protected]
You may also raise concerns with the Solicitor Regulation Authority and further information can be found by following this link https://www.sra.org.uk/consumers/problems/report-solicitor.page
Vardags Limited is a limited company trading as Vardags, Company No 7199468, registered in England and Wales, having its registered office at 10 Old Bailey, London EC4M 7NG. Vardags is authorised and regulated by the Solicitors Regulation Authority (SRA Number 535955). Its VAT number is 99 001 7230.
Vardags uses the term ‘Partner’ as a professional title only, to describe a Senior Solicitor, Employee or Consultant with relevant experience, expertise and qualifications (whether legally qualified or otherwise) to merit the title. Our Partners are not partners in the legal sense. They are not liable for the debts, liabilities or obligations of Vardags Limited. Similarly, the term ’Director’ is a professional title only, to describe a non-legally qualified employee or consultant of Vardags with relevant experience, expertise and qualifications to merit the title. It does not necessarily imply that the relevant individual is a director of Vardags Limited.
A list of the directors of Vardags Limited and a list of the names of those using the title of ’Director’ and ’Partner’ together with their official status is available for inspection at Vardags’ registered office.