Complaints information

Vardags is committed to providing an excellent service to all our clients. We take any expression of dissatisfaction about the service you have received seriously. We will investigate your concerns objectively and respond promptly to any complaint.

Complaints Procedure

If you have any concern with our service, the level of fees, or the way in which we have dealt with any matter please contact the person normally dealing with your matter in the first instance or if you do not feel comfortable contacting that person, then please contact our Complaints Officer on [email protected]. We will then send you details of our complaints procedure which sets out how we will investigate and deal with your complaint.

If you are not satisfied with the outcome of our investigation into your complaint, you may refer your complaint to the Legal Ombudsman who deals with complaints against lawyers registered in England and Wales. You must lodge a complaint with the Legal Ombudsman within six months from the date you receive our final response to your complaint. Your complaint should also be made to the Legal Ombudsman within six years from the date of the act/omission about which you are concerned, or within three years from when you should reasonably have known there was cause for complaint.

However, please note that from 1 April 2023 these time limits are changing. From 1 April the Legal Ombudsman expects complaints to be made to them within a year of the date of the act or omission about which you are concerned or within a year of you realising there was a concern. The requirement to refer your concerns to the Legal Ombudsman within six months of our final response to you remains the same.

The Legal Ombudsman contact details are as follows:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Telephone: 0300 555 0333

Email: [email protected]

Website: www.legalombudsman.org.uk

You may also raise concerns with the Solicitor Regulation Authority and further information can be found by following this link https://www.sra.org.uk/consumers/problems/report-solicitor.page